Ts & Cs

Please read these terms and conditions before ordering from Nook Shop Ltd. Contact us if you have any questions about our products, ordering from us or the delivery and returns policy at: info@nookshop.co.uk or call us on: 020 7249 9436.

This website is owned and operated by Nook Shop Ltd, 153 Stoke Newington Church Street, London N16 0UH.

Nook Shop Ltd is registered in England, Company Number: 07938783, Registered Office: 153 Stoke Newington Church Street, London N16 0UH

VAT Number: 154 8163 04

Orders:

When you place an order with us you will receive a confirmation email to let you that we have received your order. Please ensure you keep this email as we may need you to refer to it if there are any issues with your order. If you do not receive any email please let us know.

 

We accept payment through PayPal’s secure server - please note you DO NOT need a PayPal account to place an order with us - and through Shopify's inbuilt secure payment facility.

 

We can accept payment over the phone, please call us on: 020 7249 9436 during shop opening hours. 

 

We also can accept cheques, please email us on: info@nookshop.co.uk to discuss further. But please note your order will not be processed until the cheque has cleared, so this may take a couple of days. All cheques should be made payable to Nook Shop Ltd and sent to us at 153 Stoke Newington Church St, London N16 0UH. Please include your full name and order number on the cheque.

 

All prices on the website are in UK GBP Sterling (£) and are inclusive of VAT at 20% but DO NOT include delivery costs – these will be added on when you check out to pay.

 

Items:

We endeavour to show all our products as true to life as we can, however, please take into account that our pictures may not be to scale; always check measurements. And although we try to reproduce colours as accurately as possible there may be some alteration depending on your computer screen or the photography. Please contact us if you have any specific questions about an item and we will answer to the best of our ability.

 

What is your Delivery Policy?

Standard UK delivery is £4.95, or £8.95 for large items and you can collect your purchase from our Stoke Newington store for free, having first ordered and paid online. Please click this option when you come to check out. Please allow 24 hours for the items to be ready, if you need them sooner, please contact us on 020 7249 9436 or info@nookshop.co.uk to check that we are able to do this for you. 

 

We aim to deliver your parcel within 3 to 5 working days and work with Parcelforce & Royal Mail to send your delivery.

If your order is required urgently please contact us as soon as you have placed your order.

 

If an item that you have ordered is out of stock we will contact you on receiving your order to advise you of the earliest possible delivery date of the item. If you are not satisfied with the alternative delivery date then you can cancel the order immediately and we will give you a full refund.

 

Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.

 

International Shipping:

We deliver to countries within the EU for a standard rate of £16.95. However, please note that some restrictions apply, check the product description before placing your order to avoid disappointment. 

For orders outside Europe please contact us direct on: info@nookshop.co.uk with the items you would like to order and we will quote a delivery rate for you. 

 

Packaging:

We try to recycle packaging where we can, this will in no way compromise the quality of your packaging.

 

Returns: You can return any product for an exchange or credit note within 14 days of purchase with a valid receipt.  Please note, however, that we are unable to reimburse any postage costs for the delivery or return of the item.

All returned products must be in the same condition as when purchased and in the original pacakaging.

We are not able to refund or exchange certain items: Bath and body products, food stuffs, magazines, diaries, calendars & jewellery.

 

SALE items are non-returnable.

 

If you have received a damaged or faulty item, please let us know as soon as possible via email and include your order number. We will then do our best to resolve the situation. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. If you would like a replacement, please let us know when you report the item as faulty. If we are unable to fulfil your request for a replacement we will be happy to refund you in full. All items returned as faulty will be inspected on receipt when we will decide whether to accept the item is faulty.

 

Please note that refunds onto PayPal can take up to 30 days and are subject to PayPal’s regulations. Any returns received outside the aforementioned time of 30 days will not be accepted.

 

When returning items by post, the parcel and its contents are your responsibility until they reach us. This does not affect your statutory rights. We would recommend you use registered post and retain the proof of postage as we may require signed proof of delivery. We can’t be held responsible for returned goods being lost or damaged in transit.